8/10 Bueno
frank g., Colorado Springs
8 sept. 2023
Not what we hoped for
We expected a better experience from previous VRBO stays. We were told at 12:45 p.m. that an early check-in had been approved, but when we arrived at the house at 3:45 p.m. the door code would not work. When I called Support the person told me we had to wait to 4:00 p.m. on the dot - Strike 1. When we pulled into the garage, there was garbage overflowing from trash cans, trash bags, and loose garbage on the right side of the garage. It was a mess and stank badly. I called again and was told it would be taken care of immediately - it was not taken care of until later the next afternoon. Strike 2. The house itself was clean enough, but there were numerous tripping hazards (you need to step up to the living room level, step up two steps to the dining room, and step up again into the Master Bed Room area), and there was no hand rail leading from the front entrance to the downstairs area. In addition, there was minimal head room in the stairwell as you went downstairs. We consider these as safety hazards and did not feel safe. Strike 3.
frank g.
Se hospedó 3 noches en septiembre de 2023