6/10 Aceptable
Julie S.
22 ago. 2024
No le gustó: Limpieza
Needs better management
The location was GREAT! Very close to everything in Auburn (the university, restaurants, church). We would have come back many times because of the location; HOWEVER, the cleanliness and maintenance is very lacking. Upon driving up, the yard was very overgrown, trash was overflowing from the trash receptacle, and the front porch was dirty with lawn debris, dead bugs and spiders webs everywhere. The back deck was no better with old leaves everywhere. The grill was broken with the bottom hanging down. The inside was clean on the surface, but there were cobwebs in the corners of the rooms, scuff marks on several walls, towels hanging in the master bath were wrinkled and appeared dirty (so I ended up doing a load of towels upon our arrival; sadly half of the towels provided had permanent stains and need replacing), dishes were still in the dishwasher - if I am paying a cleaning fee, I expect the house to be clean and dishes to be put up, ready for our family to enjoy our vacation! Our code provided to enter the house didn't work. The property management was prompt when I called and able to get us into the house at that same time... apparently the code didn't get "updated" when the cleaning company was there (maybe because no one had recently cleaned). The master closet was locked (I guess that was the owners closet).. that is very inconvenient for your guest as most that are using the house will be using the master room. Emails to the management co. were never replied to.
Julie S.
Se hospedó 5 noches en agosto de 2024