2/10 Terrible
rebekka C.
1 jul. 2024
Le gustó: Limpieza
Ant infestation and horrible communication
Within 10 minutes of being in the property me and my partner noticed ants and promptly informed the host.
Ants were in every room of the house including the bedroom, I found ants crawling on the bed!!
The host were of no help, they either ignored my messages or replied late!
When they did reply they kept insinuating that we had food out that was attracting pests and requested pictures of the kitchen to prove that we weren't the cause.
After sending pictures the apartment and of the ants around the house I was told"it would be sent to their team." After 4 hours with no communication I called Vrbo customer support.
VRBO was able to contact the host/property manager and arrange for an exterminator to come by the next day.
The exterminator came and informed us that they're carpenter ants they're attracted to wet wood not food. This infestation was already happening before we came. He treated the areas but the treatment would take a while to work.
I called Vrbo customer support to ask for a partial refund, I was told the property manager would call me. I never got a call about getting a partial refund.
The beanbag in the living room has sand on it, I sat on it after a shower and got covered in sand. The other side is covered in dead ants.
The front door leaks during the rain and the floor gets soaked.
The host only provided one silverware fork the other forks were plastic.
This will be my first and last time using Vrbo, next time I'm using a hotel.
rebekka C.
Se hospedó 4 noches en junio de 2024