2/10 Terrible
Mary K.
17 mar. 2024
No le gustó: Limpieza
Buyer beware!
The property is nicely located and perfect for activities in Athens.
Our problem was the management company, Grand Welcome. When we arrived the unit had not yet been cleaned….. trash everywhere, dirty dishes, a filthy bathroom, etc. When we called the management company the team member asked us to send pictures for verification and said a case would be opened. This company is not local and was dismissive of my concerns. When I asked to be called with an update she told me housekeeping was on it's way and then hung up on me.
I called back two hours later and fortunately got another team member who was able to let us know we could check in at 9:30 pm. Check in was supposed to be at 4. When we arrived for the second time, the refrigerator was still full of old food, a gross toothbrush and empty toothpaste was on the bathroom counter, there was a dirty sock on the kitchen table and our parking pass was nowhere to be found. (Their check in information states that a pass must be displayed or the car will be towed). I called back to Grand Welcome to report the condition of the house and ask about the parking pass. It was after 10 when she finally was able to let us know that passes are only needed for football weekends.
Extra concerns involved a passcode that is obviously never changed and flooring that needs to be replaced.
I will never again rent from VRBO if the host uses Grand Welcome as its management team.
Mary K.
Se hospedó 2 noches en marzo de 2024