2/10 Terrible
Shoaib
Viaje familiar
7 ago. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I could go on and on my experience here…but let’s just say people spend your money elsewhere …so many issues with this place …front staff (one in particular called orhan) that did not want to be bothered with any questions…complete lack of customer service and really needs to be evaluated ….another individual nacmi was pleasant and was genuinely trying to help to the best of his abilities….money that was paid for this hotel was a complete ripoff ….
No hot water till the last night before checking out …electricity seemed to be going off intermittently …hallways smelled of smoke, cleaning ladies were very nice…one tiny elevator …prepare to wait for it …ac had to be fixed a couple of times…broken amenities in washroom…hair dryer stopped working ….shoukd i go on?? Buffet was decent and just ok …it’s not really all inclusive …specific times for each meal period …butter being told is finished at dinner time until pressing the girl and she then brings it out ….
The aesthetics look good from the outside but there are serious flaws with things going on there …wanted to use hot tub but hot water was gone again due to some electrical issue
Truly disappointed and feel cheated by this hotel …I HOPE YOU ARE READING THIS HOTEL MANAGER…no compensation was given or refund after complaining numerous times ….i received a fruit tray …a nice gesture but that does not do anything sorry.
Shoaib
Se hospedó 3 noches en agosto de 2025