2/10 Terrible
Jason L.
18 jul. 2025
Le gustó: Limpieza
The house was great, but let me explain...
Our stay in Amarillo was good. The keypad to access the property didn't work as described. Fortunately there were 2 front doors and one of them was unlocked. The door actually wouldn't lock at all, which the property manager handled quickly. Maintenance came over and fixed it.The house slept the number stated and it was well supplied with all necessities, including coffee & bath towels. It was clean and spacious.The stay gets a 0 stars because we were also scheduled to stay at this house 2 weeks following our initial stay. We were a group of Boy Scouts and leaders traveling to New Mexico. We were hiking in the mountains with no access to technology for 11 days. Upon gaining email access on the morning of the 7/16, the same day that we were scheduled to check-in to the house, I saw an email from VRBO changing our reservation to 7/21, without communication. I reached out to the property manager who didn't immediately respond. I accessed the booking engine and saw that the home was now booked for a multi-day stay. That left 5 adult leaders and 13 scouts with no place to stay in Amarillo (with 4 hrs notice). There was no explanation provided by the manager until the following day, which was unhelpful. It noted something about a new computer system that allowed the property to be overbooked. I do not believe the story. It was very convenient for the owner that our 1-day stay was rebooked to a day that obviously wouldn't work, and the multi-day reservation was kept. Shady.
Jason L.
Se hospedó 1 noche en julio de 2025